pure ingredients • pure satisfaction • pure taste • pure quality • made with pure love • purecheesecakes™
Thank you for being a valued customer!
A customer’s opinion is very important to us. We do appreciate your feedback or suggestions and may use it to post to our 'frequently asked questions' for all our customers to reference.
Please send us an email with any questions that you would like to share, or if you need help with this site at service@purecheesecakes.com
Frequently Asked Questions
Q: When can I expect delivery of my order?
A:All our cheesecakes are made to order with fresh ingredients to ensure that the best quality product is delivered to you. Depending on the size of your order we require a minimum of 3 days to fill it (large quantity or variations will need to be placed further in advance to ensure product availability). Once your order is placed, we will send you an email confirmation. Specific special delivery dates will be considered. Please contact us directly for more information.
Q: Do you ship outside of the Los Angeles/So. California area?
A:We are currently not set up to service or ship outside of Southern California just for the simple fact that we don't want to compromise the quality of our products. We hand-deliver your cheesecakes anywhere in the Greater Los Angeles area for a flat rate of $17.00 with no minimum purchase required. We have added delivery areas outside of the greater Los Angeles area for additinal delivery fees. Please visit our Delivery Map under our Order/Pricing page for more information
Q: I'm allergic to some nuts... is there a way to know which of your products are made with them?
A:Our cheesecakes are baked in a facility where nuts are being used. Specific flavors choices also have nuts on the toppings... Please just let us know ahead of time, and we can accomodate special requests to eliminate the nuts from products as needed. However, ALL of our products are manufactured on shared equipment with peanuts and/or tree nuts. Any person with a nut allergy should NOT consume ANY of our products.
If you have any further questions, or need some recommendations please contact us via e-mail (contact@purecheesecakes.com) or phone (818.688.8148).
Q: If my Shipping Address is different than my Billing Address, where do I list it?
A:During your Paypal Checkout process, there will be a final "Review Order" page before processing your payment where you can add any additional comments, and change the delivery address. You are also welcome to email us at order@purecheesecakes.com with your information. You will receive an order confirmation message with your order number and specifics as soon as we receive your Paypal Order Confirmation. If we have any additional questions after we receive your order, we will let you know right away.
Q: I am planning a large event, and would like to know if you are available for catering?
A:At this time we do not offer full-service catering but are more than happy to provide you with our delicious cheesecakes. We will work with you, your caterer, or your event planner by offering special catering prices on large orders of 100+ mini-cheesecakes. If you need a caterer, we can refer you to one as well. Please email us at contact@purecheesecakes.com or call us @ 818.688.8148 regarding your event specifics.
Q: All your flavors look incredible! Do you have a sampler box option that I can order to taste several at once?
A:We have had many requests for this option, and have added our Sampler Boxes... please check them out on our Assorted Sampler Page. Thanks for your feedback!
Q: I am interested in selling your cheesecakes, who would I contact for more information?
A:Thank you - we would love to help you out. Please send us a message at contact@purecheesecakes.com and someone will get back to you with information right away.
Q: Can I pick up my cheesecakes instead of delivery?
A:We hope to expand and eventually open several retail locations in the LA area soon. Currently, our kitchen is not open to the public. Please check back with us for new updates as we continue to expand.
Q: How can I cancel my order?
A:Orders can be cancelled by sending us your contact information and order number by email at order@purecheesecakes.com within (3) days of confirmed delivery date/time for full refund of purchase price. We will send you a cancellation confirmation e-mail reply. *We will not grant refunds for orders that have been cancelled with less than (72) hours notice.
Q: Can I include a note with my order?
A:Yes, please select the 'Gift Note Card' option before you add your item to your cart, and we will include it with our service at no additional cost!
Q: I would like to order your cheesecakes - How do I place an order?
A:It's simple; you can either select your items on our order and pricing page and checout using your credit card, call us at 818.688.8148 (if we aren't available, please leave a message and someone will get back to you), or email us your request at order@purecheesecakes.com.
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