"When I originally ordered from you, I knew you delivered. Nothing else. I wasn't even thinking about the requirement for immediate refrigeration and having my son be at home (I was thinking roommates, front desk, etc.). Additionally, I was hoping for the possibility of an exact birthday delivery, but not relying on it. Although I did know about 2 choir practices and tour guide meetings, I still had idea no Paul's schedule would be quite as crazy as it was.
Thus, by tracking my son down and delivering at all hours of the evening to ensure a birthday surprise; it seems to me your company went way beyond the usual delivery requirements to provide individualized attention and detailed customer assistance. I cannot thank you enough for your outstanding and thoughtful services.
I wish I lived in the LA area so I could spread the word more readily. I will keep all your information and pass it on wherever I can.
Needless to say my son (plus friends and roommates), tells me they all enjoyed every bite of your amazing Cheesecakes!
Thank you again."